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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 24 hours!
Pre Purchase Questions
Q: What makes Valorex different?
We focus on quality, value, and a clean shopping experience—clear product details, dependable support, and carefully selected items.
Q: Are your products suitable for beginners?
Yes. Most items are easy to use. If a product needs special handling or setup, we include guidance on the product page.
Q: Do I need a prescription or special approval to buy?
No. Our products are regular retail items and don’t require a prescription.
Q: How do I choose the right product for my needs?
Each product page includes key benefits, details, and usage info. If you’re unsure, email us and we’ll help you pick: valorexgarage@gmail.com
Q:Can I use multiple products together?
Generally yes. If any item has usage limits or pairing notes, we mention it in the instructions. You can also contact us for guidance.
Q: Do you offer allergy-friendly / ingredient-transparent options?
Product pages show relevant details so you can review before purchasing. If you have a concern, email us and we’ll help.
Q:Where are your products made?
Manufacturing/origin information is listed on the product page and/or packaging when available.
Do your products include unnecessary additives or fillers?
Many of our products include a manufacturer’s warranty. Please check each product page for details, or contact us if you need help confirming coverage.
Can I use your products long-term?
Yes, when used as directed. For items with special usage frequency, we clearly note it on the product page.
How do I know if a product is in stock?
Stock status is shown on the product page. If an item is out of stock, you may see a notice and (if enabled) a restock alert option.
ORDER & SHIPPING
Q: How long will delivery take?
Orders are typically processed within 2–3 business days. Standard delivery across most of Canada usually completes in about 5 business days total. Remote/northern regions may take 6–10 business days due to distance, weather, or limited routes.
Q: How can I track my order?
Once your order ships, we email your tracking number so you can follow the shipment online
Do you ship internationally?
At this time, we ship within Canada only. We may expand to other locations in the future.
Can I change my shipping address after ordering?
A: If your order hasn’t shipped yet, we may be able to update the address. Contact us immediately at valorexgarage@gmail.com
Why hasn’t my tracking updated yet?
Tracking updates can take 24–48 hours depending on carrier processing.
What happens if I miss my delivery?
The carrier may attempt redelivery or leave a pickup notice. If a package returns to us, we’ll contact you about reshipment or refund options.
It says delivered, but I didn’t receive it—what now?
Check with household members/neighbors and your local carrier first. If it’s still missing, email valorexgarage@gmail.com
and we’ll assist.
Do you deliver to P.O. boxes?
In many cases yes, depending on the carrier and service level
Can you combine multiple orders into one shipment?
Orders placed separately usually can’t be merged once they’ve entered processing.
What if my order arrives damaged or incomplete?
Email us within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or the best solution.
ABOUT POLICIES
Where can I find your return, refund, and shipping policies?
You can review them on our policy pages: Return & Refund Policy, Privacy Policy, Shipping Policy, and Terms of Service. They explain eligibility, timelines, privacy, and shipping claims.
What is your return policy?
We offer a 30-day return window for items that are unopened, unused, and in original packaging. See the full policy page for details.
How do I request a refund?
Email valorexgarage@gmail.com
with your order number and reason. Refunds are issued after the return is received and inspected.
Do you offer exchanges?
Yes. Return the original item first; once approved, you can place a new order for the replacement item.
Are sale items or gift cards refundable?
Sale items and gift cards are non-refundable, except when an item arrives damaged or defective.
How do you protect my personal information?How do you protect my personal information?
We use Shopify’s encrypted systems and secure processing. Details are in our Privacy Policy.
Are your products authentic and safe?
We source from trusted suppliers and apply quality checks to ensure products are authentic and compliant with applicable guidelines
Is my payment information secure?
Payments are processed through encrypted, secure gateways to protect financial data.
Do you charge taxes or import fees?
Taxes are applied at checkout based on provincial requirements. No import fees are charged because orders ship from within Canada.
What if I disagree with your Terms of Service?
Using the website indicates acceptance of the Terms. If you disagree, you should stop using the site.